||The objective of the study was to evaluate the actual status of the community pharmacy practice and quality of
services and to identify the gaps and barriers to implement the best pharmacy practice and care. Cross-sectional
descriptive survey was conducted for the pharmacies/pharmacists where pre-coded multiple choice closed questions
were used with response format: activity fully applied, partially applied, applicable or not applicable. Set of 155
indicators was developed covering five essential components: pharmacy structure and practice; patient safety;
manufacture practice; staff workflow and competences and quality assurance. The actual score was 64 out of 100.
Pharmacy services related to manufacture practice and quality assurance were identified as the areas of highest
priority for improvement, followed by the services related to patient safety. Priorities for intervention by key
stakeholders (national authorities, academia, professional associations and pharmacists) and recommendations for
introducing new and improving the existing roles of the pharmacists were defined.